If for some reason your order did not show up at website of tracking or got damaged, we can issue a full refund or send another package at your request. If however, you received partial order, we will issue a refund with amount of the products that you didn’t receive. No refund will be issued if you decided to purchase wrong medication(s).

We will ask you to first allow 21 business days from the day the order was shipped. If after those 21 days, you have not received the package, or if you received notification by Customs that your package was on hold or returned to sender, please contact us via contacts form and we will take care of your request promptly.

If your order was rejected by Customs, we will try to reship.